Machine Support

Having an issue at one of our machines? We're here to help resolve it quickly. Select an option below to get started.

report_problem

Report a Machine Issue

Item stuck? Payment failed but charged? Let us know the machine ID and we'll investigate immediately.

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payments

Refund Request

Did a transaction fail but show on your bank statement? Start a refund claim here.

Start Claim east

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Machine Feedback

Want a specific item stocked in your local machine? Let our logistics team know.

Give Feedback east

Need Immediate Assistance?

Our central dispatch and support team is available 24/7 for critical machine issues or urgent payment disputes.

call 737-888-7880

mail admin@newamericanvending.com

location_on Austin Texas Metropolitan Area

Scan at machine for quick ID capture

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Common Questions

Quick answers to standard operating procedures.

How do I pay at a New American Vending machine? expand_more

Our modern machines accept all major credit and debit cards (Visa, Mastercard, Amex, Discover), mobile wallets (Apple Pay, Google Pay), and exact cash or standard coins at select legacy locations. Look for the contactless symbol on the payment terminal.

Is my payment data secure? expand_more

Yes. We employ end-to-end encryption on all card readers. We do not store your full credit card number or personal details locally on the machine or in our primary databases. The transaction is tokenized immediately by our industrial banking partners.

How do I request a refund for a transaction? expand_more

Most of our machines utilize Drop-Sensor technology. If the item does not break the laser beam upon falling, the machine will automatically reverse the charge within 24-48 hours. If you still see a finalized charge after 3 business days, please use the "Refund Request" form above with the Machine ID.