Machine Support
Having an issue at one of our machines? We’re here to help resolve it quickly. Select an option below to get started.
Report a Machine Issue
Item stuck? Payment failed but charged? Let us know the machine ID and we’ll investigate immediately.
Refund Request
Did a transaction fail but show on your bank statement? Start a refund claim here.
Start Claim →Machine Feedback
Want a specific item stocked in your local machine? Let our logistics team know.
Give Feedback →Need Immediate Assistance?
Our central dispatch and support team is available 24/7 for critical machine issues or urgent payment disputes.
737-888-7880 admin@newamericanvending.comFrequently Asked Questions
What payment methods do the machines accept?
All machines accept major credit and debit cards plus mobile wallets like Apple Pay and Google Pay. Select legacy locations also accept cash and coins.
Is my payment information secure?
Yes. Transactions use end-to-end encryption and tokenization, and card data is never stored on the machine itself.
How do refunds work?
Failed vends detected by our Drop-Sensor technology are reversed automatically within 24–48 hours. You can also file a claim any time on our refund request page.